When you convert to an eSIM, you're simply transitioning from a physical SIM card to an eSIM on your current device. On the other hand, transferring an eSIM involves moving either your physical SIM card or existing eSIM to an eSIM on a new device.

All individual customers, both prepaid and postpaid, using devices that support eSIM can take advantage of this service.

No, corporate customers looking to utilize eSIM services should visit an AIS Shop for assistance.

Yes, they can. When filling out the information on the AIS service webpage, they should provide the passport number registered with AIS.

Here are the devices that are compatible:

• Apple:
  • iPhone models: iPhone XS, iPhone XS Max, iPhone XR and newer models, operating on iOS 15.4 or above.
  • iPad: Specific models running on iOS 16.1 or above (refer to the provided table for supported models).
  • For transferring between iPhones, the current device must be operating on iOS 15.4 or above. For iPads, it should be on iOS 16.1 or above (based on the supported models table).
• Samsung:
  • Only supports Samsung devices operating on Android 13 and above with OneUI 5.1.1 or higher.
  • For converting to eSIM internally and transferring SIMs between devices (either from a SIM card or from an eSIM in the old device to an eSIM in the new one), both outgoing and incoming transfers are supported for:
    • Galaxy series S22, S23 or newer
    • Galaxy series Z Fold4, Z Flip4, Z Fold5, Z Flip5 or newerz
  • Only supports converting to eSIM internally and transferring to a new device (from a SIM card or eSIM in the old device to an eSIM in the new one) with only outgoing transfers. Incoming transfers are not supported for:
    • Galaxy series S20 or S21
    • Galaxy Note 10 Lite or Note 20 Series
    • Galaxy series Z Fold, Z Flip, Z Fold2, Z Flip2, Z Fold3, or Z Flip3
  • Only supports transferring from a SIM card in the old device to an eSIM in the new device with only outgoing transfers. Incoming transfers are not supported for:
    • Galaxy X cover 6 Pro
    • Selected Galaxy A Series models: A22, A33 5G, A34 5G, A52, A52 5G, A52s 5G, A53 5G, or A54 5G.

Unfortunately, no. Transfers must be made between devices of the same brand, for instance, from an iPhone to another iPhone or from a Samsung to another Samsung.

The phone number you wish to process must have both VoLTE and VoWiFi services activated. Additionally, all security features on the device should be enabled. Follow these steps:

• Log into iCloud on the iPhone (for both devices involved in the process).
• Activate Apple ID's Two-Factor Authentication.
• Enable Face ID or passcode lock.
• Register for iMessage.

The phone number in question needs to have both VoLTE and VoWiFi services activated before the process. To sign up for these services:

•    For AIS VoLTE (Voice over LTE) or AIS HD Voice, dial *412*1#.
• For AIS VoWiFi (Voice over WiFi), dial *399*1#.

The phone number you want to process needs to have both VoLTE and VoWiFi services activated before starting. To register for these services:

• For AIS VoLTE (Voice over LTE) or AIS HD Voice, dial USSD *412*1#.
• For AIS VoWiFi (Voice over WiFi), dial USSD *399*1#.

Yes, for a complete transaction, once you've successfully connected to a strong and stable Wi-Fi network, your original phone should remain close to the new phone throughout the transfer process (no more than 1 meter away).

If customers are not the ones performing the SIM transfer transaction, they should press "Cancel". However, if they accidentally press "Transfer", it won't have any consequences. This is because the next step would require entering a Verification Code. Without the correct information, the SIM transfer process cannot proceed.

No, you can't turn this off as this service originates from the Samsung device itself.

No, it can't be used. The system will deactivate the original SIM immediately. It is recommended to remove and destroy it.

The data will not be transferred. It's advisable to import the contacts from the SIM card to the phone's Phonebook and back up the data on iCloud or Samsung Cloud before proceeding.

Reversion can only be done for eSIM-to-eSIM transfers between devices. If you want to revert back to a Physical SIM card, you will need to contact an AIS Shop.