AIS Cloud Contact Center

Call center on AIS cloud that ready for your business communication

via fixed line phone, FAX, Email and even social media such as Facebook, LINE and Pantip. Whatever channel customers choose to contact you, your business can assign an agent to handle it efficiently through the Contact Center system, without any system installation on your premises.

For contacting customers via telephone, AIS installs fixed line phones (Corporate Fixed Line), and provides telephone numbers as per location area of use. Then Cloud PBX system is provisioned for Automatic Greeting IVR, Call Flow System, Real-time Queue, Voicemail and Voice Recording.

Contact Center service that comes completely with all you need call centre functions

AIS Cloud Contact Center service comes with complete call center functionalities. Business can assign agents by capability (Agent Matching), bring line managers onto the call (Silent Monitor) and assist agents (Whisper). Work efficiency can be monitored with Dashboard & Report. Contact Center can also connect to business’ existing CRM systems and enable automatic Call Surveys.

Just connect office phones to AIS Corporate Fixed Line service and AIS Cloud Contact Center, which is installed at AIS Data Center with international security standards, company's team of agents can make or receive calls from customers 24x7. In case that agents are not based in the office, they can use a computer or mobile phone installed with the system app which enables them to login and start working off-site at any time.

Key Features

Full features of PBX system on the Cloud (Automatic Greeting IVR, Call Flow, Real-time Queue and Voicemail)

Voice Recording for businesses requiring order confirmation

Organizing agents by skill (Agent Matching)

Supervisor supporting for agents (Silent Monitor and Whisper)

Dashboard & Report of team and agent efficiency

Connecting to CRM systems to display customer information when calling in

Automatic calling to conduct call surveys

Connecting to chat of LINE OA, Facebook Messenger, Pantip and web chat

Connecting to Email and FAX systems for staying in touch with customers

Why choose the AIS Cloud Contact Center from AIS Business

No investment budgets for PBX or Contact Center system

No burdens of system maintenance throughout the service period as all are on AIS Cloud

Stay in touch with customer in any situation with mobile phones or computers to make or receive calls using the company's fixed line numbers.

Business Use Cases

A company with a team of telephone operators using a PBX installed 15 years ago which is now showing its age, has user issues and high maintenance costs. Switching to AIS Cloud Contact Center provides the original functionality without the need to maintain system, or multi-million investment in a PBX.

A retailer undergoing expansion into online channels, using social media to communicate with its customers. Until now, agents have not been able to fully service customers on channels such as LINE, Facebook and Email. The decision to use the AIS Cloud Contact Center gives agents the capability to monitor and respond to customers on a single screen. They can also monitor keywords coming through these channels.

During the Covid-19 pandemic, a delivery company is required to make its employees Work from Home. As the company currently has a Corporate Fixed Line from AIS, it can use the additional services of the Cloud Contact Center immediately. Agents can use their laptop computers to connect with the telephone and Call Center systems, to receive calls from customers as usual.

Contact AIS Business for consulting and digital technology planning to support your business

AIS Call Center 1149 Contact Form