Check the following before using AIS 5G
Suggestion: It is recommended that you backup all the contact lists to the device’s phonebook and backup all your data on the iCloud before proceeding. Once the SIM card is deactivated, destroy the card by breaking it.
Suggestion It is recommended that you backup all the contact lists to the device’s phonebook and backup all your data on the SAMSUNG Cloud before proceeding. Once the SIM card is deactivated, destroy the card by breaking it.
How to transfer SIM card/eSIM from your old iPhone to eSIM on your new iPhone yourself
Suggestion: It is recommended that you backup all the contact lists to the device’s phonebook and backup all your data on the iCloud before proceeding. Once the SIM card is deactivated, destroy the card by breaking it
Suggestion It is recommended that you backup all the contact lists to the device’s phonebook and backup all your data on the SAMSUNG Cloud before proceeding. Once the SIM card is deactivated, destroy the card by breaking it.
How to use an eSIM
An eSIM is a SIM card that is embedded in a mobile device. Without the traditional chip, eSIM can be used to make/receive a call, or access the internet.
Yes. However, the customer is required to move from the previous network completely.
Yes, but for the primary SIM only.
Up to six numbers. Only one number can be used at a time.
Yes.
Yes.
At any branch of AIS shops nationwide.
It is free of service fee.
Apple [iOS Version 12.1 up]
Mobile: iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
Device: iPad [Wi-Fi + Cellular] iPad Pro 11, iPad Pro 12.9 , iPad Pro 11 [Gen 2], iPad Pro 12.9 [Gen 4], iPad Air 3, iPad mini 5, iPad 7th Gen 10.2 [Gen 7]
iWatch Watch Series 3, Watch Series 4, Watch Series 5
Samsung
Mobile: Galaxy Fold, Galaxy Z Flip, S20, S20 Plus, S20 Ultra 5G
Device: Galaxy Watch, Galaxy Watch Active 2
No. You can still use the QR code as usual.
Your physical SIM will automatically be set as the primary SIM and the eSIM as a secondary SIM.
Primary SIM.
The first eSIM you register.
The device will ask you to choose Default Line to make/receive a call and access the internet. To follow the instructions, click.
The latest eSIM that has been downloaded will automatically be set as Default Line to make/receive a call and access the internet.
Yes.
Go to the Settings menu to check all the numbers you have in your device.
The physical SIM will be used for internet access.
No.
You can see the primary SIM or secondary SIM is used from the call screen.
Go to Settings. >> Remove Cellular Plan.
No.
No. You are required to choose to use one SIM at a time.
When you convert to an eSIM, you're simply transitioning from a physical SIM card to an eSIM on your current device. On the other hand, transferring an eSIM involves moving either your physical SIM card or existing eSIM to an eSIM on a new device.
All individual customers, both prepaid and postpaid, using devices that support eSIM can take advantage of this service.
No, corporate customers looking to utilize eSIM services should visit an AIS Shop for assistance.
Yes, they can. When filling out the information on the AIS service webpage, they should provide the passport number registered with AIS.
Here are the devices that are compatible:
Unfortunately, no. Transfers must be made between devices of the same brand, for instance, from an iPhone to another iPhone or from a Samsung to another Samsung.
The phone number you wish to process must have both VoLTE and VoWiFi services activated. Additionally, all security features on the device should be enabled. Follow these steps:
The phone number in question needs to have both VoLTE and VoWiFi services activated before the process. To sign up for these services:
The phone number you want to process needs to have both VoLTE and VoWiFi services activated before starting. To register for these services:
Yes, for a complete transaction, once you've successfully connected to a strong and stable Wi-Fi network, your original phone should remain close to the new phone throughout the transfer process (no more than 1 meter away).
If customers are not the ones performing the SIM transfer transaction, they should press "Cancel". However, if they accidentally press "Transfer", it won't have any consequences. This is because the next step would require entering a Verification Code. Without the correct information, the SIM transfer process cannot proceed.
No, you can't turn this off as this service originates from the Samsung device itself.
No, it can't be used. The system will deactivate the original SIM immediately. It is recommended to remove and destroy it.
The data will not be transferred. It's advisable to import the contacts from the SIM card to the phone's Phonebook and back up the data on iCloud or Samsung Cloud before proceeding.
Reversion can only be done for eSIM-to-eSIM transfers between devices. If you want to revert back to a Physical SIM card, you will need to contact an AIS Shop.