4G Hot Deal MORE monthly package
new package with high-speed internet and free calls to all networks

5G add-on package terms and conditions
  1. Customers who purchase a 5G smartphone from AIS Hot Deal and AIS Best Buy get free “10GB 5G access per billing cycle”, effective on the day following the purchase.
  2. Customers who apply package
    • Hot Deal MORE package at 1,099 Baht/month or more
    get “Unlimited free 5G access” effective as soon as when Hot Deal MORE package starts.
  3. Customers who apply package
    • Hot Deal MORE package at less than 1,099 Baht/month
    and later change to an over 1,099 Baht/month package will also get “Unlimited free 5G access”
  4. Monthly 10GB add-on package
    • 5G/4G/3G can all be used. Allowance will be offset before the main package.
    • 4G/3G allowance from the main package will also be adjusted to 5G, except for the main package with unlimited internet access at unlimited fixed speed.
  5. The “Unlimited 5G access” or “10GB 5G access per billing cycle” offers are valid until 31 December 2020 only.
  6. The “Unlimited 5G access” and “10GB 5G access per month” offers are restricted to one number per IMEI only. Customers can get the offer only once.
5G SA (Standalone)
Distinctly superior in 3 perspectives:
  • Super High Upload Speed - connecting to the online world with faster speed and more stable internet.
  • Support 8K Ultra HD - watching 8K high definition streaming content seamlessly and fit the lifestyle of Thai millennials.
  • Ultra Low Latency - with the lowest latency of only 10 milliseconds, responding in faster and be able to operate and control things immediately and with high stability.
The benefits of 5G
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SPEED
With 5G technology, data transmission is 24 times faster than 4G. 4K/8K content, or song album downloads can be done merely within a few seconds while mobile browsing becomes possible just in the blink of an eye, making your internet experience even more real-time and the world more closely connected than ever before.
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การรับส่งข้อมูลที่รวดเร็วขึ้นกว่า 20 เท่า
การรับส่งข้อมูลที่รวดเร็วขึ้นกว่า 20 เท่า
การรับส่งข้อมูลที่รวดเร็วขึ้นกว่า 20 เท่า
การรับส่งข้อมูลที่รวดเร็วขึ้นกว่า 20 เท่า
LATENCY
Since 5G latency is less than 1-10 milliseconds, it can be used to perform remote surgery and adopted in autonomous vehicles, factory automation or even unmanned remote construction.
การรับส่งข้อมูลที่รวดเร็วขึ้นกว่า 20 เท่า
CONNECTIVITY
5G technology supports a density of a million IoTs - 10 times greater than before. It is therefore expected to be the main enabler for smart cities where countless sensors are employed in urban areas for water and air quality meters, city lighting systems, smart poles to connect with autonomous vehicles, etc.
การรับส่งข้อมูลที่รวดเร็วขึ้นกว่า 20 เท่า
การรับส่งข้อมูลที่รวดเร็วขึ้นกว่า 20 เท่า
5G Showcase
The speed of the future
meter_super_body
5G Super Speed
The ultimate speed to go beyond
meter_nextg1_body
5G
Speed
meter_nextg2_body
Next G+
Combines 2 best data network technologies:
5G & AIS Super Wifi Service
meter_nextg3_body
AIS
Super Wifi
Next G+
the cutting-edge innovative AIS network merging 5G
technology with AIS Super Wifi Service for the speed
that goes beyond 19 Gbps.
The real superior experience
5G for Industry 4.0
The collaborative work of machines from various production lines requires a wireless connection with low latency and high stability that will enhance the speed, flexibility and efficiency of the production lines.
5G FIFA Virtual Reality
Experience the power of 5G speed with the virtual penalty shootout challenge.
5G Connected Drone
Demonstrating enhanced drone performance with the high speed and low latency 5G network that allows remote control over the mobile network.
5G Cloud Virtual and Augmented Reality
Experience the fast-responsiveness of cloud AR and VR services via the 5G technology that enables processesing over the cloud computing network for anytime anywhere use.
5G Ultra Low Latency – Cooperative Cloud Robot
Demonstrating communications time among the robots to find the balancing point by comparing 4G and 5G networks.
5G Internet of Things
5G V2X (Vehicle to Everything) is vehicular communication technology that connects vehicles with devices through the cloud over the low latency, fast responsiveness and high efficiency of 5G IoT network.
5G Virtual Reality – Immersive Video
Demonstrating the 360-degree virtual view available to VR headset wearers through the immersive video via the 5G network.
5G Wireless for the Home
The 5G wireless broadband technology (5G WTTx) increases the coverage of Fibre broadband, extending the network services to remote or difficult access areas.
*Only the 5G testing period
Service area AIS 5G
Now available in 77 provinces
Bangkok and Metropolitan areas
Regional areas
Downtown Bangkok
  • • Sripatum University
  • • Chatuchak
  • • Saphan Khwai
  • • Pradipat
  • • Aree
  • • Sanam Pao
  • • Victory Monument
  • • Rang Nam Road
  • • Rajavithi Road
  • • Rama VI Road
  • • Phyathai
  • • Ratchathewi
  • • Phetchaburi Road
  • • Ratchaprarop Road
  • • Pratunam Road
  • • Makkasan
  • • Asoke
  • • Prompong
  • • Ekamai
  • • Nana
  • • Ploenchit
  • • Chidlom
  • • Witthayu Road
  • • Silom Road
  • • Sathorn Road
  • • Taksin
  • • Surawong Road
  • • Si Phraya Road
  • • Hua Lamphong
  • • Rama IV Road
  • • Banthat Thong Road
  • • Rama I Road
  • • Samyan
  • • Siam
  • • Ratchaprasong
  • • Ratchadamri
  • • Chula
  • • Lumpini Park
  • • Henri Dunant Road
  • • Bang Khen
  • • Don Mueang
  • • Rama IX Road
  • • Motorway (Srinakarin - Romklao)
  • • Within the Rama 9 MRT station
  • • MRT Cultural Center
  • • MRT Sukhumvit
  • • BTS Bearing
  • • Lat Phrao Soi 1 Road
  • • Hotel S31
  • • Soi Suea Yai Uthit
  • • Thiam Ruam Mit Road
  • • Kiakkai Intersection
  • • Songprapha Road
  • • Bangna-Kingkaew Junction
  • • Dhurakij Pundit University
  • • Chinese Embassy Bangkok
  • • Medical Development Clinic
  • • Phyathai 3 Hospital
  • • Ramathibodi Hospital
  • • Siriraj Hospital
  • • Samsen Commercial School
  • • Major Ratchayothin
  • • New Morchit Transportation
  • • Suvannaphum Airport
  • • Bobae Tower2
  • • Safari World
  • • Grand Hyatt Erawan Plaza
  • • University of the Thai Chamber of Commerce
  • • 4th Infantry Battalion, 1st Infantry Regiment Palace Guard Division

Metropolitan Areas
  • Samut Prakan
    • Bang Kaew Subdistrict
    • Thai Ban Subdistrict
    • Sam Rong Nua Subdistrict
  • Nonthaburi
    • Talat Kwan Subdistrict
    • Bang Krasaw
    • Soi Pinprapakom
    • Tiwanon- Rewadee
  • Pathum Thani
    • Thammasat Hospital
    • Thammasat University
    • Khlong Nung Subdistrict
    • Prachathipat Subdistrict
    • Khu Khot Subdistrict

Top Bangkok shopping malls
  • • Central World
  • • Siam Paragon and Parc Paragon
  • • Siam Center
  • • Siam Discovery
  • • Siam Square One
  • • EmQuartier (Tower A)
  • • Central Plaza Grand Rama 9
  • • Central Chidlom
  • • Central Embassy
  • • Central Pinklao
  • • Central Ladprao
  • • Samyan Mitrtown
  • • The Mall Bangkapi
  • • Big-C Ratchadamri
  • • Jusco Sukhapiban
  • • IT Square Lak Si Plaza
  • • MBK Center
  • • Zeer Rangsit
  • • Big-C Saphan Khwai
  • • The Mall Ramkhamhaeng
  • • Makro Bangkapi
  • • Makro Srinakarin
  • • Central Rattanathibet
  • • Big-C Donmuang
  • • Big-C Ekamai
  • • Big-C Tiwanon
  • • Lotus Prachachuen
  • • Central Ramintra
  • • Sena Fest
  • • Central Plaza Rama 2
  • • Seacon Square Bangkae
  • • Century The Movie Plaza
  • • Future Park Rangsit
  • • Central West Gate
  • • The Mall Bangkae
  • • Union Mall
  • • Big-C Rangsit Khlong 6
  • • Fashion Island
  • • Icon Siam( Basement floor Ground floor Apple Store only)

25 branches of AIS Shop
  • • Siam Paragon (Future World)
  • • Iconsiam
  • • CentralWorld
  • • Central Plaza Bangna
  • • Central Plaza Pinklao
  • • Central Plaza Grand Rama 9
  • • Central Festival Eastville
  • • Central Plaza Rattanathibet
  • • The Mall Bangkapi
  • • The Mall Ngamwongwan
  • • Mega Bangna
  • • Suvarnabhumi Airport (Arrivals)
  • • AIS Tower 1
  • • AIS Tower 2
  • • Suvarnabhumi Airport
  • • Central Embassy (4th Floor)
  • • MBK
  • • Central Chidlom
  • • Fashion Island
  • • Seacon Square Bangkae
  • • Seacon Square
  • • Central Chaengwattana
  • • Central Westgate
  • • Future Park Rangsit (G Floor & 2nd Floor)

AIS Co-Working Space
  • • AIS D.C. (The Emporium)
  • • Innovation Zone (SC Tower)

North
  • Chiang Mai
    • Tha Phae Gate
    • One Nimman
    • Think Park
    • Robinson Department Store
    • Chiangmai University
    • Central Chiangmai Memorial Hospital
    Nakhon Sawan
    • Utthayan Sawan
    Phichit
    • Tha Luang Temple
    Phrae
    • Phong Sunan Temple
    Phayao
    • Phayao Lake
    Sukhothai
    • Sukhothai Vocational College
  • Chiang Rai
    • Mueang District
    Lampang
    • Ha-Yaek Hohnalika
    Phetchabun
    • Phetchabun Hospital
    Phitsanulok
    • Wat Yai
    • Naresuan University
    • Phitsanulok Bus Terminal
    • Phitsanulok City Hall
    Kamphaeng Phet
    • Rim Ping Market
  • Lamphun
    • Cham Chao Devi Monument
    Nan
    • Phumin Temple
    • Ban Luang
    Uthai Thani
    • Sangkas Rattanakiri Temple
    Tak
    • Rattanakosin 200 Year Anniversary Bridge
    Mae Hong Son
    • Mae Hong Son Airport
    Uttaradit
    • Mueang District

South
  • Phuket
    • Thao Thepkasattri Thao Sri Sunthorn Monument
    • Surin Circle Clock Tower
    Nakhon Si Thammarat
    • Wat Phra Mahathat
    • Clock Tower
    • Provincial Hall
    • Tha Chee
    Phang Nga
    • Khao Lak Beach
    • Ban Bang Niang
    Satun
    • Provincial Hall
    Yala
    • Provincial Hall
    • Yala Rajabhat University
  • Chumphon
    • Chumphon Hospital Junction
    Narathiwat
    • Bangnak Market
    • Phupha Phakdi Road
    Phatthalung
    • In front of the Coliseum
    Songkhla
    • Prince of Songkla University
    • Sang Artit Road
    • Hatyai Bus Station
    • Hatyai District Office
    • Songkhla Nakarin Hospital
    Trang
    • Chinta Market Walking Street
    • Walking Street
  • Krabi
    • In front of Ao Nang Beach
    Pattani
    • Pattani Central Mosque
    Ranong
    • Ranong Stadium
    Surat Thani
    • Surat Thani City Pillar Shrine
    • Samui International Airport
    • Talat Na Thon
    • Surat Thani Airport
    • Donsak Ferri Pier
    • Chaweng Beach

Northeast
  • Nakhon Ratchasima
    • Lan Ya Mo
    • Save One Market
    • Khao Yai
    • Suranari University
    • Nakhon Ratchasima Zoo
    • Bonanza Kaoyai
    • Pakchong Train Station
    • Pakchong Transpotation
    • Bangkok Hospital Pakchong
    Chaiyaphum
    • Soi Thetsaban 1
    Buriram
    • Jiranakron
    Yasothon
    • Ban Bo District
    Sisaket
    • Srisamran Community
    Nong Khai
    • Soi Santi
  • Kalasin
    • Anukoolnaree School
    Nakhon Phanom
    • Mueang District
    Maha Sarakham
    • After the governor of Maha Sarakham Province
    Roi Et
    • Main Route
    Sakon Nakhon
    • Mingmuang Field
    Nong Bua Lam Phu
    • Mueang District
    Udon Thani
    • Udon Thani Hospital
    Ubonratchathani
    • Romklao Hospital
  • Khonkaen
    • Sentosa
    • Bueng Kaen Nakhon
    • Government Center Khonkaen
    • Bangkok Hospital Khonkaen
    Bueng Kan
    • Mueang District
    Mukdahan
    • Mukthara Hotel
    Loei
    • Royal Inn Hotel
    Surin
    • In front of Surindra Rajabhat University
    Amnatcharoen
    • Amnatcharoen Hospital

East
  • Chonburi
    • Balihai Bay Pattaya
    • Tiger Zoo Sriracha
    • Viharnra Sien
    • Koh Srichang
    • J-Park Sriracha
    • Koh Laan
    • Bang Sare
    • Chomtiam Beach
    • Central Pattaya Beach
    Prachinburi
    • Mueang District
  • Rayong
    • Suan Si Mueang
    • U-Tapao Airport
    • Ban Ko sakae
    Sa Kaeo
    • Mueang District
    Nakhon Nayok
    • Mueang District
    Trat
    • Mueang District
  • Chachoengsao
    • Luang Phor Sothon Temple
    • Toyota Ban Pho
    • Nikom Gateway
    • Sahaunion Bangpakong
    • Motorway
    Chanthaburi
    • Mueang District

Central
  • Nakhon Pathom
    • Phra Pathommachedi
    • Silpakorn University
    Samut Songkhram
    • Petch Samut Worawiharn Temple
    • Mae Klong Market
    • Somdej Phra Phutthaloetla Hospital
    Phetchaburi
    • Cha-Am Beach
    • Khaowang Hotel
    Saraburi
    • Phra Phutthabat Temple
    • Kasemrat Hospital
    Chai Nat
    • Chai Nat Narathorn Hospital
    • Mueang District
    Sing Buri
    • Pla Chon Clock Tower Roundabout
  • Ayutthaya
    • Rajburana Temple
    • Wat Yai Chaimongkol
    • Phra Nakhon Si Ayutthaya Hospital
    • Phranakhon Si Ayutthaya Rajabhat University
    Ratchaburi
    • Koyi Market
    • Tesco Lotus
    • Yothinvittaya Army School
    Kanchanaburi
    • River Kwai Bridge Intersection
    • Thong Phaphum
    • Dan Chedi Sam Ong
    Lopburi
    • Kalasin Shrine
    • Erawan Camp
  • Samut Sakhon
    • Mahachai Market
    • Mahachai Pier
    • Ekachai Hospital
    Prachuap Khiri Khan
    • Chatchai Market
    • Thanarat Camp
    Suphan Buri
    • Dragon Paradise Park
    • Wat Pai Rong Wua
    • Nangbuat Market
    • Ratchamongkol Suphanburi
    Ang Thong
    • Ang Thong Circle

6 branches of AIS Shop
  • Nakhon Pathom
    • Central Plaza Salaya
    Chiang Mai
    • Central Festival
    • AIS Playground Project
  • Chonburi
    • Robinson Amata
    • Central Chonburi (SF Cinema)
  • Phuket
    • Central Floresta

Top shopping malls
  • Nakhon Pathom
    • Central Plaza Salaya
    • Big-C Nakhonpathom
    Chaing Mai
    • Central Festival
    • Big-C
    • Lotus Chiangmai
    • Central Chiangmai Airport
    • Big-C Hangdong
    Rayong
    • Makro
    • Sangthong Supermarket
    • Big-C Rayong
    • Home Pro Rayong
    • Laem Thong Rayong
    • Tesco Lotus Rayong
    Samut Sakhon
    • Tesco Lotus Samutsakorn
  • Chonburi
    • Robinson Amata
    • Harbour Mall Laemchaban
    • Lotus South Pattaya
    • Central Pattaya
    • Home Pro Amata Chonburi
    • Central Plaza Chonburi
    • Tesco Lotus Bo Win
    • Central Marina Pattaya
    • Home Pro Sriracha
    • Sriracha Avenue
    • Robinson Sriracha
    • Big-C Chonburi
    • Tesco Lotus Banglamung
    • Tesco Lotus Amatanakorn
    Phitsanulok
    • Big-C Phitsanulok
    Nakhon Ratchasima
    • Tesco Lotus Pakchong
    • Big-C Pakchong
    • Tesco Lotus Nakhon Ratchasima
  • Phuket
    • Central Festival
    • Floresta Zone
    • Big-C Kamala
    • Tesco Lotus Phuket
    Surat Thani
    • Lotus Suratthani
    • Lotus Samui
    Khonkaen
    • Big-C Khonkaen
    • Tesco Lotus Khonkaen
    • Central Plaza Khonkaen
    Songkhla
    • Tesco Lotus Hatyai

AIS 5G compatible smartphones
AIS 5G compatible smartphones available at AIS shops
samsung logo s20 fe 5g
 
vivo v20 5g
 
vivo x50 pro 5g
 
samsung zfold2
 
samsung note20 20ultra
 
realme X50 5G
 
Huawei nova 7
 
realme X50 Pro 5G
 
samsung_a71
 
Upgrade the software to support AIS 5G already
Upgrade the software 5G at OPPO Service nationwide
Upgrade the software 5Gat OPPO Service nationwide
Huawei P40 Pro+ 5G
Supports AIS 5G SA
huawei p40pro
Supports AIS 5G SA
Huawei nova 7se
 
Huawei Mate Xs
 
huawei p40
 
huawei mate30
 
Enjoy the ultimate AIS 5G experience exclusively for AIS customers
Get free 5G access with no extra charge
  • Simply buy 5G smartphones from or
    - For customers using unlimited high-speed internet packages, enjoy unlimited free 5G access.
    - For customers using other packages, enjoy free access to extra 10GB internet monthly.
    - Exclusive! Get additional 50GB per month when purchasing a Huawei P40 Pro or Huawei P40 Pro+ from 8 July 2020 onwards.
  • For customers who have an existing 5G smartphone, customers who purchase a smartphone outside the campaign, enjoy free access to extra 10GB/month.
What to know before using AIS 5G
Check the following before using AIS 5G
Your smartphone and SIM must be 5G-compatible.
Your smartphone must be equipped with an upgraded software to support 5G.
Your package must also support AIS 5G.
You are located in an area with AIS 5G coverage.
Remarks :
1. 5G usage depends on the software available in each smartphone.
2. To check if your smartphone and SIM are compatible with 5G, press *987# (free of charge).
Settings for AIS 5G usage
  • know_btn
  • know_btn
  • know_btn
  • know_btn
  • know_btn
1. Hold on 5G button or go to Setting menu
2. Choose Mobile network
3. Choose Mobile data
4. Choose Preferred network mode
5. Choose NR/LTE/WCDMA/GSM auto
5G usage depends on the software available in each smartphone.
Tip! After your have set your device, it is suggested that you switch your device off and on to start using 5G.
Q & A
AIS 5G Information
AIS 5G SA Information
AIS 5G Coverage
Speed
AIS 5G Package Use
Products & Services
Settings and the 5G signal
symbol on the display screen
Device & SIM
Compatibility
1.What is the difference between AIS 5G and AIS 4G? How faster is AIS 5G?
5G is superior to 4G in terms of the following :

SPEED With 5G technology, data transmission is 24 times faster than with its predecessor, 4G. 4K or 8K, or song album downloads can be done merely within a few seconds while mobile browsing becomes possible just in the blink of an eye, making your internet experience even more real-time.

LATENCY Since 5G latency is less than 1-10 milliseconds, it can be used to perform remote surgery and adopted in autonomous vehicles, factory automation or even unmanned remote construction.

CONNECTIVITY 5G technology supports a density of a million devices—10 times greater than before. It is therefore expected to be the main enabler for smart cities where countless sensors are employed in urban areas for water and air quality meters, city lighting systems, smart poles to connect with autonomous vehicles, etc.
2. How long will the 5G spectrum be valid?
The validity period is 15 years for all bands.
3. How is the frequency band used by AIS different from those by its competitors?
AIS 5G is in the 700MHz, 2600 MHz, and 26 GHz bandwidths—the greatest when compared with those of other operators. The bandwidths meet global standards, making them compatible with most devices currently available.
4. Why does 5G technology support only data use?
It’s the standard use of 5G technology.
5. Why does AIS 5G span across widest bandwidths?
As a company with the top market share in the nation, AIS seeks to address the growing demand of Thai people.
6. Why is 700 MHz more expensive than other bandwidths?
This bandwidth has the most extensive coverage.
7. How do various bandwidths differ?
Specifications of Different Frequency Bands in 5G Spectrum Auction
  700 MHz 1800 MHz 2600 MHz 26 GHz
Frequency band low low average high
Signal level strong, with high penetrating power strong, with high penetrating power relatively strong, with some penetrating power not strong, with low penetrating power
Radio bandwidth low low average high
Speed not high not high moderately high very high
Coverage area perfect for 5G network with suburban and rural coverage perfect for 5G network with suburban and rural coverage very perfect for 5G network with urban, suburban and rural coverage due to its high signal strength and high traffic volume supportability perfect for 5G network in specific urban areas
Base station perfect with macro cells perfect with macro cells perfect with macro cells, micro cells, small cells and pico cells perfect with micro cells, small cells and pico cells
Usage perfect for IoT and low latency services perfect for IoT and low latency services perfect for high speed internet, low latency and IoT services
*Most devices and use cases to be developed are expected to support this band.
perfect for high speed internet and ultra-high broadband speed services due to its greatest bandwidth in comparison with those of other bands
1. Why is 5G inaccessible in some areas?
During the first phase, the coverage is limited in some areas. However, the expansion of 5G network is in progress—to meet the growing demand of users as much as possible.
2. When will 5G become accessible nationwide?
AIS Network Team is devoting all-out effort to achieve expanded network coverage. AIS will constantly keep the customers informed.
1.Why isn’t the test speed similar to that indicated in the advertisement?
The speed indicated in the advertisement is based on the maximum specifications of the engineering standard. The speed in the actual use will depend on the following factors:
  • Devices which must be 5G-compatible
  • Specifications of the device in use
  • Data/Internet traffic volume during a period of time
2.I can access 5G, but why does it work so slowly in all applications?
This may be due to various factors as follows:
  • Devices which must be 5G-compatible
  • Specifications of the device in use
  • Data/Internet traffic volume during a period of time
3.I can access 5G, but why does it work so slowly in some applications?
It depends on the application of each service provider.
4.I can access 5G, but why is the speed lower than 100 Mbps?
This may be due to various factors as follows:
  • Devices which must be 5G-compatible
  • Specifications of the device in use
  • Data/Internet traffic volume during a period of time
5.What is the average speed of 5G?
Today’s smartphones support speeds of 1-2 Gbps. Factors that affect device speeds include device specifications, data traffic, noise, signal strength, etc.
1.What do I have to do to access 5G?
  1. If you insert an AIS SIM into a 5G-compatible device, and switch the device on and off, the device and SIM will automatically be checked. When it is ready for use, an SMS will be sent and you will be requested to do as directed.
  2. In case you purchase a 5G-compatible smartphone from AIS, you can access 5G with no extra charge between 5 March and 31 December 2020. Your device must be equipped with an upgraded software from its producer

When the device is ready for use, it must be in an area with AIS 5G coverage.
2.Can I use a 5G-compatible smartphone purchased from other operators to access AIS 5G?
Yes, If you insert an AIS SIM into a 5G-compatible device, and switch the device on and off, the device and SIM will automatically be checked. When it is ready for use, an SMS will be sent and you will be requested to do as directed.
3.Can I change my current promotion to a 5G promotion?
No, it is not yet possible to do so.
4.How can I check my internet usage?
For post-paid customers, press *121*22#โทรออก or go to myAIS to check your internet usage.
5. How can I check if my smartphone and SIM support AIS 5G?
Please press *987#โทรออก to check your smartphone and SIM compatibility.
6. What should I do to access AIS 5G?
Please call *212955 and wait for an SMS within an hour. Then, please proceed as directed.
7. Can I change from my current package to a 5G package?
No. Changing a package to AIS 5G is not possible for now.
8. How can I check my internet usage?
For post-paid customers, please press *121*22#โทรออก (free of charge) or go to myAIS to check your 5G/4G/3G allowance.
9. If I have used up my 10GB 5G allowance, what will be the speed of my internet?
a. For customers using Unlimited Max Speed package, enjoy 5G continuous connection until 31 December 2020.
b. For customers using limited full speed internet, enjoy 5G connection based on the allowance available in the package.
c. For customers using fixed speed internet, enjoy internet connection based on the allowance available in the current package.
10. What if I would like to use additional AIS 5G after my allowance is used up?
You may apply for an add-on full-speed internet package or any package with 5G.
1.If I toggle between 5G and 4G when using 5G HD Voice, will the HD Voice service be suspended? Or will the service be automatically added for me?
HD Voice can be used on both 4G and 5G.
2.Will HD Voice be available when 5G on a 5G-compatible smartphone is activated?
Yes. HD Voice or (VoLTE) is a default setting on typical 5G smartphones.
3.Can NEXT G be used on 5G?
NEXT G is currently unavailable on 5G. However, it can still be used on 4G.
4.Can I use SIM2Fly on 5G?
5G is now available for domestic use. SIM2Fly can be used in a network abroad that supports 4G as usual.
5.Can AIS 5G customers use roaming services?
Yes. 5G Outbound Roaming on Swisscom, Switzerland, will be available from 21st February 2020 onwards.
Terms and conditions
- To use 5G Outbound Roaming, customers must be a local user of 5G (under the same terms and conditions of domestic 5G service).
- The device in use must support 3500 MHz 5G.
Service fees and packages
- The service fees and packages are the same as 4G’s
1.How do I send an SMS or MMS and make a call when using 5G?
You can send an SMS/MMS and make a call just like when you use 4G.
2.When I make an outgoing call on 5G while in motion and enter an area with no 5G coverage, what will be the status of my call?
Calls/ phone conversations can be made as normal.
3.What am I to do if the screen displays the 5G symbol, but the internet cannot be accessed?
Please check the status of your package. If it is not in use, try switching your device off and on.
4.Why am I unable to make a call even when the screen displays the 5G symbol?
Try switching your device off and on, and check if there is the VoLTE symbol appearing on the screen (for iPhones, the symbol appears as 4G when making an outgoing call). If no VoLTE or 4G symbol is found, please check if your current area has the coverage.
5.Why does my data allowance/ battery run out so fast, or why does my device heat up?
It is common for smartphones to heat up after use over an extended period of time, after 4K video downloads or after large file downloads.
6.Why does the screen display change the 3G symbol, making the internet slower, while I use 5G and there is an incoming call?
As 4G and 5G are technologies that support internet use, devices automatically shift to 3G temporarily when there is an incoming/outgoing call, and automatically go back to 5G after the telephone conversation.
7.5G used to work for me, but why can’t I access AIS 5G now?
  1. You may be in an area with no 5G coverage.
  2. Please check the 5G setting in your device.
  3. Please check if your package comes with 5G service.
8.What if data can be used, but the signal shifts from 4G to 5G and vice versa?
This can happen, depending on the service areas. At locations where 5G coverage is limited, smartphones will catch 4G signal to allow for seamless internet use. Once in the areas with 5G coverage, 5G accessibility will return to normal.
9.5G is switched on, but why does my screen display the 4G symbol?
  1. You may be in an area with no 5G coverage.
  2. Please check if your package comes with 5G service.
1.What if I would like to use AIS 5G but my smartphone is 5G-incompatible?
You are advised to change your device and apply for a 5G package. For information and updates about 5G handsets from AIS, please visit www.ais.co.th
2.How to check whether my smartphone is 5G-compatible?
Please press *987#โทรออก
3.What are the 5G-compatible smartphones available at present?
The models now available are:
Huawei Mate 30 Pro 5G
Samsung S20 Ultra 5G
OPPO Find X2 5G
Available for reservation and purchase in early March
OPPO Find X2 Pro 5G
Available for reservation and purchase in early March
For updates about latest 5G handsets from AIS, please visit www.hotdeal.ais.co.th
4.Do I have to change my SIM in order to use AIS 5G?
During the first phase, it is not necessary for the customer to change their SIM in order to access 5G, except for customers with 2G SIMs. To check your SIM compatibility, please press *987#โทรออก.
5.Where can I test 5G?
AIS 5G is available for testing in AIS shops at CentralWorld, AIS Shop and Serenade Club at Siam Paragon, Central Plaza Pinklao
6.When will other smartphone models compatible with 5G be launched?
For latest updates, please visit www.ais.co.th/5g
7. Can I access AIS 5G if my device supports 3500 MHz?
AIS 5G is in 700 MHz, 2600 MHz and 26 GHz bands. Devices must support these bands to access AIS 5G.
1.How is 5G SA different from or better than 5G NSA?
Here’s how 5G SA and 5G NSA differ: 5G SA (5G Standalone) is the 5G network mode that does not rely on the 4G network facilities whereas 5G NSA (5G Non-Standalone) is dependent upon the 4G network.

The major advantages of 5G SA involve its more efficient network slicing and remarkable speed improvements, thus minimizing network latency.
2.Is the speed of 5G SA higher than or similar to that of 5G NSA?
The upload speed is better, based on the test with the Huawei P40 Pro, which produced a maximum speed of 120 – 140 Mbps and latency of lower than 10 ms.

Remark: The speed and latency may vary according to the signal strength and signal quality in a particular area.
3.What is the network coverage of 5G SA and what has been planned for the network extension in nationwide?
- Currently 5G SA is available in Bangkok and circumferences and nearly all areas of the EEC region (Chonburi, Chachoengsao and Rayong)
- 5G SA will be available in all the 77 provinces across Thailand by the end of August.
4.What are the handsets compatible with 5G SA?
There are now two models of 5G SA compatible handsets available at AIS—Huawei P40 Pro and Huawei P40 Pro+.
5.Is it possible to use 5G in an area with no 5G SA signal?
Both the 5G NSA and 5G SA modes are activated on the Huawei P40 Pro and Huawei P40 Pro+. Here are the possible scenarios when the handsets are in use:
  • In case of 5G coverage area both 5G NSA and 5G SA, the 5G SA mode shall automatically be set for maximum network efficiency.
  • In case of 5G NSA coverage area, the 5G NSA mode shall automatically be set.
  • In case of no 5G coverage area, can enjoy 4G/3G/2G
6.Are 5G (NSA/SA) packages different?
Currently, the 5G package is not different.
7.What can I do if I would like to test 5G SA?
Customers who wish to test 5G (not limited to 5G SA) will get a FREE trial of 10GB 5G per month when purchasing a 5G handset. The free trial is valid until 31 December 2020.

Only customers purchasing P40 Pro and P40 Pro+ handsets from AIS shall be entitled to a 50GB 5G allowance per month.