**ID APP Android

Is your digital life safe now?

Are you sure your online transactions are secure ?

Did you know Smartphone users
are attacked by cyber threats every minute?

4 key benefits of the

ZoneAlarm App

Get protected now!

No worry with Secured Connection

Keeps you protected when surfing online with 3G, 4G and Wi-Fi.

Instantly alert when unsafe app detected

Instantly get alerts when malware or virus found while downloading unsafe applications.

Always keep update new malwares or virus signature.

Being Protected first from the lastest malware or cyber threats

Trusted public Wi-Fi hotspots recommended

Get connected to trusted public Wi-Fi hotspot anywhere with regardless of risks.

Get Special Promotion!

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Please read all ZoneAlarm Mobile Security terms and conditions prior using the service

1. Basic information and specifications of the ZoneAlarm Mobile Security service
  • The ZoneAlarm Mobile Security service is avaliable to all AWN smartphone users except corporate customers.
  • The ZoneAlarm Mobile Security service is avaliable for both iOS and Android users, to protect Smartphones from viruses, malwares, potentially harmful applications and other cyber-threats that steal users’ information, It also detects any hacking behavior of applications and unsafe public Wi-Fi hotspots as follow:
    • Network-level protection. The service will prevent ‘man-in-the-middle’ attacks when connecting to public Wi-Fi and unverified networks.This protection also includes SSL data hacking prevention and network analysis. It can verify and recommend secure public Wi-Fi networks to prevent hacking personal data when connected to a public Wi-Fi.
    • Smartphone-level protection. Some phone settings can facilitate vulnerability to malware attacks . An example is: installing a 3rd party application from an unknown source. Furthermore, ZoneAlarm Mobile Security has the ability to analyze the operating system fail, by using OpenSSL on iOS and analyzing proxy values that can affect device’s security protocol. Rooting and jail-breaking the device OS can create a loophole that allows malware attacks, which ZoneAlarm can also prevent it.
    • Application-level protection. This is a very common but effective attack used by many cyber criminals around the world. Most users do not pay much attention when application requests access permissions during installation. Application with malware embedded can grant remote access to the device, where the hacker can access user information or can even use a microphone to eavesdrop on the owner. o ZoneAlarm is designed to analyze applications in multiple layers to detect and prevent these applications from running on Smartphones.
  • ZoneAlarm Mobile Security service is avaliable on iOS version 9.0 and over and Android version 4.2 and later.
  • Customers can enjoy our free 30-day trial of the ZoneAlarm Mobile Security service after first subscribing by calling (*689*9#)
2. Service Terms
  • The ZoneAlarm Mobile Security Service is activated and shall become effective on the date on which the service commences. The service shall continue to be effective until AWN terminates this agreement by written notice via SMS using the number registered with each of the user’s accounts. Such notice shall be given at least 30 (thirty) days prior to the termination.
  • The Customer is able to cancel the ZoneAlarm Mobile Security Service Account, at any time, online at www.ais.co.th/eservice.htmp or through the mY AIS mobile application. Such termination, once made, shall enter into effect immediately. For more information, the Customer is referred to www.ais.co.th/ZoneAlarm .
  • The Customer who is receiving the ZoneAlarm Mobile Security Service 30 (thirty) day trial can cancel the service at any time via the AIS CALL CENTER 1175/1148. Once the cancellation is made, the Customer can use the service until the end of the billing period.
3. Management
  • AWN reserves all rights to manage the ZoneAlarm Mobile Security service, including updates, modifications, or deletions of any contents or service functions, as well as modifications to presentation, configuration, options and any features at any time.
  • AWN reserves the sole rights to modify, delete, or change the service settings and service features without prior notice.
  • AWN is able to amend the conditions and procedures of the ZoneAlarm Mobile Security service at any time. All updates or modifications shall be addressed at www.ais.co.th/zonealarm for at least 30 days after the update. Should the Customer disagree with the updated conditions, s/he can cancel the service.
  • AWN is able to terminate, suspend, block, intervene in or cancel the renewal of a service contract; either in whole or in part, at any time. This includes the right to determine rules and restrictions regarding service usage due to technical, commercial, legal, and strategic limitation or any violation by the User or any other third party. The aforementioned shall be applied in the event of:
    • Protection of the system integrity, security, continuity or quality of the service.
    • Doubt whereby the User is suspected of committing forgery or any acts that may damage others or be in breach of service conditions or contract and/or the law.
    • Reasonable cause, including an event where the terms of use may cause AWN to violate the contract, the law or any regulations or any decision made by authorized agency/agencies).
    • Any copy, duplication, alteration by the User which damages the ZoneAlarm Mobile Security service and AWN including its partner.
    • Misrepresentation, commercial advertisement, any business conduct, or violation of trademarks rights by the User without permission
    • Defamation, whereby the User makes a complaint in public regarding the ZoneAlarm Mobile Security service without reasonable grounds, falsifies the service information, through online or any other media without proof which affects the reputation of the ZoneAlarm Mobile Security service, the Company, and its partner(s).
4. Registration and Activation
  • The Customer can register for the ZoneAlarm Mobile Security service by using the USSD code *689*9# • The Customer shall receive a 30 (thirty) day free trial when s/he first registers. Once the free trail period has ended, the system will automatically renew the service by sending an SMS to the Customer regarding renewal and deduct the service charge 3 (three) days prior to the end of the trial period.ุ
  • Once the Customer registers through the USSD code *689*9# #, s/he shall receive a confirmation SMS and an SMS providing a link to download the application. Once the application is downloaded, the Customer must activate the application only via 3G/4G mobile service otherwise the activation shall be deemed failed.
  • • If the Customer wishes to cancel the service during the free trial period, s/he can cancel the service through the AIS CALL CENTER at 1175/1148 (24 hours). If the Customer does not cancel the service, the service shall be renewed automatically and shall be charged on a monthly basis.
  • • The automatic renewal shall be effective after the thirtieth (30th) day of the free trial period and shall commence at midnight (00.00) on the first (1st) day of the following billing period. The Customer shall accept the terms regarding payment of a monthly service charge, including the terms and conditions of the ZoneAlarm service.
  • A Customer who wishes to change the Smartphone and wishes to continue using the ZoneAlarm service can request a new download link by using the USSD code *689*4#. A Customer who wishes to change the Smartphone and wishes to continue using the ZoneAlarm service can request a new download link by using the USSD code
    **Note: The USSD code to request a new download link is reserved for ZoneAlarm current Customers only**
  • A Customer who registers for ZoneAlarm service from other service providers or through an online store (App store or Google Play Store) which is also not on a free trial period must terminate the service with the former service provider prior to moving to the AWN ZoneAlarm service. For more information, please contact the AIS CALL CENTER 1175/1148 or visit www.ais.co.th/zonealarm.
  • Should the Customer wish to register for the ZoneAlarm service for the second time using the same registered number, the USSD code *689*9# is not applicable. The Customer is however able to register by using the USSD code *689*1# (The 30 (thirty) day free trial is not applied in this case). The monthly service charge shall begin after the Customer receives the SMS to download the application. The Customer shall also receive notification by SMS in the case that the application has been neither downloaded nor activated.
5. ZoneAlarm Mobile Security Features
iOS Android
Network-level
protection
Detect Man-In-The-Middle ARP poisoning attack
Detect Man-In-The-Middle SSL Bump attack
Detect Man-In-The-Middle SSL Stripping attack
Recommend safe public Wi-Fi hotspots
Check Wi-Fi encryption
Application-
level
protection
Database information reference
Alert for applications not from a trusted source
Device
and OS
protection
Alert on Rooted or Jailbraked devices
Alert on outdated OS
Analysis and alert on potentially harmful processes to the device’s OS
6. Regulations on service package pricing
  • Displaying and informing the customer of the details of the terms and conditions and pricing of the ZoneAlarm service, so that the customer can understand and accept the terms set by AWN.
  • The customer is responsible for payment for the ZoneAlarm service whether the customer uses the service or not, including customers who remove or uninstall the program without terminating the service with the company.
  • The ZoneAlarm package fee is due every 30 days starting from the date of service activation.
  • The ZoneAlarm monthly service fee commences on the day that the customer receives the SMS with the download link.
  • The ZoneAlarm service rates and details
  • Package rate Detail Price (7% VAT exclusive) Dial to subscribe
    ZoneAlarm: 39 Baht
    per month (30-day free trial)
    The ZoneAlarm Mobile Security service,
    with a 30-day free trial.
    the rate of 39 Baht/month (plus VAT)
    will be applied after the freetrial period expires.
    39 Baht *689*9#
    Valid for first-time subscribers only
    ZoneAlarm: 39 Baht per month ZoneAlarm Mobile Security service
    for 39 Baht per month
    39 Baht *689*1#
  • Limited to one ZoneAlarm account per number.
  • The ZoneAlarm application on both iOS and Android requires 3G/4G or Wi-Fi data usage.
  • To terminate the ZoneAlarm Service, the customer can submit his/her inquiry online at www.ais.co.th/zonealarm, through the mY AIS application or the AIS CALL CENTER 1175/1148.
  • If the service system is unable to collect the service fee from the customer’s account, for post-paid accounts that have an overdue balance of more than 2 months, the ZoneAlarm account will be terminated 10 days after the 2nd billing cycle has ended. For pre-paid accounts, if the system is unable to charge the customer’s account within 7 days after the end of the previous billing cycle, the ZoneAlarm account will be terminated.
7. Intellectual Property
  • AWN or the Licensor have the proprietary right and hold an exclusive rights related to the service, which include copyright, related rights, and industrial property rights.
  • When the license expires, any intellectual property rights granted to the Customer shall be revoked. AWN shall accordingly give a 30 (thirty) day period of notice prior to the expiration.
  • The Customer is not able to delete or amend any terms and conditions with respect to the intellectual property and other rights to confidentiality which include trademarks, descriptions, or any symbols.
8. Governing Law and Jurisdiction
  • All terms and conditions in this agreement shall be governed by the laws of Thailand. Should there be any dispute in relation to interpretation or enforcement of the law, both parties agree that the Court of Thailand shall have exclusive jurisdiction to adjudicate any such dispute arising under or in connection with this Agreement.
9. Disclaimer
  • The Company shall not be held responsible for any loss of file, folder, image, list of contacts or any other data on the Smartphone using the ZoneAlarm service for the application itself is not able to delete or hide such data.
  • AWN is not responsible for any damage, either directly or indirectly, caused by the installation and/or usage of the application.
  • AWN provides no guarantee that the use of the ZoneAlarm service shall maintain the Customer’s phone completely virus-free, therefore the Company will not guarantee any such security.
  • AWN reserves the right neither to be a proxy to any responsibilities derived from the use of the ZoneAlarm service, nor a proxy for any indemnification, prosecution, or any legal acts relating to the copyright owner; either directly or indirectly.

4 Steps to set up and activate the service

Operating systems:

iOS
Android
1
Install the application
Once the installation is completed, please connect to 3G/4G for the first service activation, then the ZoneAlarm tutorial will be started automatically.
2
Initiabte device scan
Start scanning your device by pressing the scan button. All security flaws and infected items found will be reported.
3
Alert when switching networks
Instantly alert and automatically re-scan your device when switching from 3G/4G Network to a Wi-Fi network connection or vice versa.
4
Be more confident while connecting
In the Setting > Wi-Fi menu, Wi-Fi network labeled with “Trusted by ZoneAlarm” will be recommended to ensure your secured connection.
1
Install the application
Once the installation is completed, please connect to 3G/4G for the first service activation, then the ZoneAlarm tutorial will be started automatically.
2
Initiate device scan
Start scanning your device by pressing the scan button. All security flaws and infected items found will be reported.
3
Alert when switching networks
Instantly alert and automatically re-scan your device when switching from 3G/4G Network to a Wi-Fi network connection or vice versa.
4
Be more confident while connecting
Whenever connecting to any unsecured Wi-Fi network, ZoneAlarm will notify and recommend you to leave the network.

How to use ZoneAlarm

Operating Systems:

iOS
Android
1
Monitor device status
ZoneAlarm monitors your device with the international standard checking to find any abnormality or vulnerability.
2
Monitor network connectivity
ZoneAlarm monitors network security while you are connecting, and instanly alert you when you are connecting with any unsecured or suspicious network.
1
Check application security
ZoneAlarm protects you from any risks of cyber threat that may cause security flaws or informations leaked.
2
Monitor device status
ZoneAlarm monitors your device with the international standard checking to find any abnormality or vulnerability.
3
Monitor network connectivity
ZoneAlarm monitors network security while you are connecting, and instanly alert you when you are connecting with any unsecured or suspicious network.

FAQ

AIS ZoneAlarm Mobilie Security service is a cyber-threat prevention application that can protect your smart devices from cyber threats such as viruses, malware or spyware. Thus you will feel confident that your smartphone and personal data will be protected while you surf websites, use the applications and download files from the internet.
Both AIS prepaid and postpaid customers with a Smartphone can subscribe to this service, except corporate customers, ASEAN SIM users and any customers who are on the ineligible list as defined by the company.
The AIS ZoneAlarm Mobile Security service can run on both iOS and Android.( iOS version 9.0 or later versions and Android Version 4.2 or later versions.)
Only 39 Baht per month (excluding 7% VAT). For the first subscription,you will get a full 30 days free trial !!! and monthly fee will be charged when the trial period ends. (Limited 1 time free trial per one mobile number)
** If the ZoneAlarm service is terminated by the user, the next subscription(s) will not be eligible for the 30-day free trial again.
You can subscribe by using the USSD short code:
  • *689*9# for your first-time subscription, to receive the 30-day free trial privilege. The service fee will be charged when the free trial ends.
  • *689*1# The service fee will be applied after subscription is completed, without the free trial privilege.
You can continue using the AIS ZoneAlarm Mobile Security service on your other phone by using the USSD code *689*4# to request a new download link on the new phone. Once installation is complete, you can use the service as normal. However, the service on your previous phone will automatically be terminated.
Your previous device with the AIS ZoneAlarm application installed can still use as normal.
You can unsubscribe the service using these 2 channels:
  • Self-service through the online channel such as http://www.ais.co.th/eservice.html or MyAIS application. The termination will be immediately effective.
  • If you wish to unsubscribe from the service during the free trial period, call the AIS CALL CENTER at 1175/1148. Termination will be effective from the date the free trial ends.
Yes. Once a customer subscribes through the primary SIM, he/she can use the AIS ZoneAlarm application on other sub-SIMs or devices under the same MultiSIM number. However, the service is limited to one device at the same time.
You can subscribe to the AIS ZoneAlarm service as follows:
  • Subscribe using the USSD code *689*9#.
  • The system will send a confirmation SMS together with an AIS ZoneAlarm application download link to your Smartphone.
  • Click on the link and once the download and installation are completed, you can use the AIS ZoneAlarm.
  • For first-time access, you activate the application when you connect using your cellular (3G/4G) network.

Yes. Simply request a new download link using the USSD code *689*4#.

Yes. But the AIS ZoneAlarm service applies to one device at the same time. You can download the application on to the new device through the Apple/Play Store or get the download link using the USSD code *689*4#.
No. The application cannot be installed on a phone’s memory card. It can only be installed on the Smartphone’s ROM.
Yes. You can subscribe to the AIS ZoneAlarm with AIS but only after you have terminated the service with the previous provider - to prevent being charged twice.
** If you need assistance on how to terminate the service with the previous provider, please contact any AIS Shop or the AIS CALL CENTER at 1175/1148.
You can subscibe to the service by using the USSD code *689*9#.
However, if you are using the free trial version that has been downloaded from App Store / Play Store, once subscribed to the AIS, the previous free-trial period will be terminated and replaced by the AIS 30-days free trial promotion.
The AIS ZoneAlarm service consumes very little battery power.

AIS ZoneAlarm can only prevent cyber-threats for Smartphones - not a SIM card.

The AIS ZoneAlarm application can protect your phone from numerous types of threats and malware such as viruses, worms, spyware, ransomware and many other new threats.
The AIS ZoneAlarm service will scan the device automatically every 4 hours and you can also scan it manually at any time.
Currently, the AIS ZoneAlarm service does not cover messages or attached file scanning.
Memory card scanning is not covered now. The AIS ZoneAlarm service will only scan applications on a user’s device.
The AIS ZoneAlarm service can prevent malware threats embedded within downloaded applications. It also comes with a function that can recommend safe Wi-Fi hotspots. However, it cannot prevent threats from bluetooth and infrared downloads at this time.

You can re-scan for viruses and malware by yourself. The AIS ZoneAlarm application will automatically scan the system and alert you to delete this application again once a threat is detected.

The AIS ZoneAlarm application always has a background process running. However, For maximum protection, you should check and update the application regularly. And make sure the Background scan menu has been enabled by going to : Security Setting > Background Scan > Monitor security in the background function.
There is no way to check AIS ZoneAlarm updates, but the AIS ZoneAlarm will automatically connect to the internet and update everytime when there is initiates a scan manually.
Yes. Simply get a new privilege for the new phone number. The 30-day free trial is limited to 1 privilege per number. However, customer must terminate the AIS ZoneAlarm service on the previous number prior to the end of trial period to avoid the service charges that will be applied once the trial phase ends. To terminate the service during the trial phase, please call 1175/1148.
The AIS ZoneAlarm application will display an alert once a virus, malware or threatening file is detected but it will not remove your file or application. You will have to verify if that file or application is the threat or not and delete it manually. So, it is possible that you might have deleted that file by yourself. For more information, please contact 1175/1148.
Please check as follows:
  • AIS ZoneAlarm has the function to block installation of applications from unknown sources (Not from App/Play Store). You can enable this function again by following these steps for iOS and Android: Android: Setting>Security> Unknown source iOS: Setting>General>Profiles & Device Management
  • If the update still cannot initiate, please delete the application and reinstall it.
  • If the application or update installation is still blocked, please uninstall the AIS ZoneAlarm application and install that application prior to reinstalling the AIS ZoneAlarm, by using the USSD code *689*4#.
Yes, but you must terminate the subscription to prevent further charges.
  • For termination during the trial phase, please call 1175/1148.
  • For other subscribers, simply terminate the subscription via e-service at http://www.ais.co.th/eservice.html or via MyAIS application.
No. When any changes occur in the payment system, the AIS ZoneAlarm service will automatically be terminated. You can re-subscribe the service by using the USSD code *689*1#.
If the phone is connected to Wi-Fi while activating the service, the system will display this error message:

When Wi-Fi is connected:

To activate the app disconnect the Wi-Fi and connect to carrier Data.

If the device is not connected to both Wi-Fi and 3G/4G, the system will display this error message.

When mobile data is disabled:

To activate the app the device needs to be connected to carrier Data.

When trying to use the app on a non-AIS device, the system will display this error message.

When the user is not entitled for a license:

The ZoneAlarm Mobile Security service is not activated. In order to activate it, please contact customer service (ERROR_CODE).

When there’s a problem with service provider, the system will display this error message.

Error activating:

It is not possible to activate ZoneAlarm Mobile Security app due to a technical error. Please try again and if the problem persists please contact Customer service (ERROR_CODE).

ZoneAlarm

Secure your online lifestyle from cyber threats. Be safe now!

Compatible with iOS 9.0 or later versions and Android 4.2 or later versions.