Setting and Troubleshooting
The setting for AIS PLAYBOX
The connected setting
  1. For television connection,
    connect the HDMI / AV cable to the device's HDMI / AV connector (STB) and the phone set.
  2. For network connection,
    plugged in the ethernet cable between the LAN port of the STB device (STB) and the router's LAN port (Router).
  3. For power connection,
    connect the power adapter to the device box (STB), then turn on the power.
The application setting
  • The application setting by App Store
    After internet connection, use the App Store to install the application immediately.
  • The application setting by U disc or SD card
    1. Insert a U disc or SD card containing the APK file.
    2. Use a browser to select a system. The system will open a menu box to install the application.
    3. Select the APK application installation.
How to uninstall the application
  1. Select Settings -> Advanced -> APPS.
  2. Select the application to uninstall.
  3. Press uninstall.
The problem-solving for AIS PLAYBOX
Unable to login HOOQ
Check the email and code again for accuracy. If the input is correct, Press “Forget password” on the HOOQ screen on the AIS PLAYBOX.
Unable to open the AIS PLAYBOX
Check the status of the lamp on the AIS PLAYBOX.
  • If the lamp is off, please check that the adapter cable is firmly seated. in the event of the adapter cable is firmly seated and the red or blue lamp is off, Unplug the AIS PLAYBOX for 5 minutes and then plug it in. Turn on and check the lamp status again.
  • If the 3 blue lamps are on, the status is normal. If the 3 red lamps are on, the status is sleep mode. Press the power button on the remote to activate.
The AIS PLAYBOX unable to connect internet by LAN cable
  1. Check the LAN cable connection to the AIS PLAYBOX in the LAN4 port.
  2. Go to menu on the AIS PLAYBOX screen, go to Setting -> Network.
  3. Select “Ethernet” menu and turn off - on DHCP.
  4. Verify the IP address is set up (eg to make sure that the AIS PLAYBOX has successfully communicated with the router and reset usability by a LAN cable.
  5. If AIS PLAYBOX does not receive an IP, continue to check for errors on the Router.
Remote control is not available.
  • Plug in the mouse or keyboard. Then slide the screen to check that the AIS PLAYBOX does not hold. if the AIS PLAYBOX does not hold, so the problem is really remote control.
  • press the remote and observe the IR lamp on the AIS PLAYBOX. If the lamp does not blink, it may be that the battery of remote control runs out. It is advisable to replace the battery or reverse the battery pole.
Keyboard is not displayed on screen.
  1. Go to Setting -> Advance -> Language & Input -> Android Keyboard.
  2. Select “Active Input Methods” as English (US) and scroll down to select “Thai”
Display problem
Jerky image
  1. Turn off the internet router, unplug it, and then plug it in and re-enable it.
  2. If the problem persists, recommended to connect the LAN cable instead of using WiFi.
Picture does not appear
  1. Check whether the HDMI cable is connected to the TV and PLAYBOX normally. During moving the HDMI cable, the image displayed on the TV flashes, so the HDMI cable is problematic. Recommend to change the HDMI cable.
  2. If the issue is not caused by the HDMI cable. Try to change the source channel on the TV, for example HDMI1, HDMI2 and HDMI3.
The image does not fit the TV screen.
  1. Go to “Setting” menu.
  2. Select “Common”.
  3. Select “Screen Scale”.
  4. Use the plus and minus keys to adjust the screen size to match the size of the TV screen.
The image is not sharp.
  1. Go to “Setting” menu.
  2. Select “Common”.
  3. Select “Output Mode”.
    • For TVs supporting 4K -> 4k2k-30hz
    • For TVs supporting full HD -> 1080p-50hz
    • For General standards TVs -> 720p-60hz
Photo stuck
  1. Turn off the AIS PLAYBOX.
  2. Pull out the adapter cable and plug it in again.
  3. Turn on the AIS PLAYBOX.
Image appear but no sound
  1. Check the audio adjustment settings.
  2. If the problem persists, Reset it to default.