Setting and Troubleshooting
for Internet
Basic Setting
Status power of the device
How to check IPv6 is working?
Check IPv6 On Website
- ipv6test.google.com
- Enter Launch browser and go to www.ipv6test.google.com then press Enter
- Website will display a message that user is using IPv6 or not
- whatismyip.com
- Launch browser and go to www.whatismyip.com then press Enter
- Website will display an information of IPv6 or ISP for customer such as IP customers, ISP Service provider
How to Enable/Disable IPv6
Enable/Disable IPv6 on Window
- Click Search Open Network and Sharing Center
- Open Network and Sharing Center
- Select Wireless Network Connection that is being used.
- Click Properties the window will display
- Uncheck a box of Internet Protocol Version6(TCP/IP) to Disable or Enable
- Click OK -> Close
- Click on Network Symbol at the top-right of desktop screen
- Select System Preferences
- Select Network Adapter which user to check IPv6
- Click Wi-Fi tab
- Click Advanced
- Select tab TCP/IP
- Click Configure IPv6
- Click Enable or Disable
Basic settings for xDSL Router Modem
Basic settings for GPON Router Modem
FiberHome
Huawei
ZTE
ZyXEL
Basic settings for Access Point
Trouble shooting for Internet
Internet connected but can’t access some websites.?
Close Proxy Server and try again
Internet Explorer
Internet Explorer
- Launch web browser
- Click Tools -> Internet Options
- Click Connection -> LAN Settings
- Unmark for every boxes
- Click OK -> Apply
- Launch web browser
- Click Tools -> Settings -> Advanced
- Network -> Proxy server settings
- Click Connections -> LAN Settings
- Unmark for every boxes
- Click OK -> Apply
- Launch web browser
- Click Settings -> Preferences
- Click Advanced
- Proxy click Change Settings
- Unmark for every boxes
- Click OK
- Launch web browser
- Click Tools -> Options
- Click Advanced -> Network
- Connection Click Settings
- Unmark for every boxes
- Click OK
Device Cannot found Wireless signal?
Because the active area may have a lot of noise, the device cannot connect. The user should reboot the router device and reconnect it. If it still cannot connect, the user should follow these steps.
- Connect Router with LAN
- Launch web browser and go to 192.168.1.1
- Enter username and password
- Click on Wireless Settings
- Change Channel is Auto Select
- Reboot device and connect Wireless try again
Browser up error message
- Error400 Bad Request Tip: Please verify the using URL again. If the URL is correct, the problem should be from the website that the customer wants to access.
- Error401 Unauthorized User Tip: Please verify the ID and password again. (Specify big-small letters to clear)
- Error403 Forbidden Pages Tip: Please verify the ID and password again. (Specify big-small letters to clear)
- Error404 Not Found Tip: The server cannot find the file you want. Cause the file has been moved to another location, has been deleted, or the URL or document name is wrong. Please check the name and URL again.
- Error408 Request Timeout Tip: Cause is the system stopped before server successfully sends data. The user may press stop or close the browser before the page finish loading. Please re-enter. If you cannot access it, The problem may be due to server delays or the file is too large.
- Error415 Unsupported media Type Tip: The cause may be due to the server not supporting the type of media. Please check the media format.
- Error500 Internal Server error Tip: The cause may be due to the error of website. Please contact the web master for more information.
- Error501 Not implemented Tip: The server is unable to handle the requested user. Please try again. If this does not work, please contact the web master for more information.
- Error502 Bad Gateway Tip: Cause may be caused by too many users. Please try again.
- Error503 Service Unavailable Tip: The cause may be due to too many visitors or the web site does not exist. Another reason is that you are not connected to the internet. Please check that your URL is correct. >> Check whether the connection is normal or not. >> Contact the web master for more information.
Intermittent wireless signals
- Use a computer connected to the Internet with LAN cable.
- Open the browser “192.168.1.1”.
- Enter username and password.
- Click Wireless Setting.
- In the Channel section, select to change Channel. (The most commonly used channel is 1,6,11, which is most stable, but other channels are also available.)
- Click Apply to save the changes.
- Try to access Wi-Fi again.
Slower browse?
Google Chrome
- Open the browser
- Press Ctrl + Shift + Delete. The cleanup window tap will be displayed.
- Tick the checkmark in the cache box.
- Select the time range of data to be cleared.
- Click Clear to confirm.
- Turn off – on the browser again.
- Open the browser
- Press Ctrl + Shift + Delete. The cleanup window tap will be displayed.
- Tick the checkmark in the cache box.
- Select the time range of data to be cleared.
- Click Clear to confirm.
- Turn off – on the browser again
- Open the browser
- Press Ctrl + Shift + Delete. The cleanup window tap will be displayed.
- Tick the checkmark in the cache box.
- Select the time range of data to be cleared.
- Click Clear to confirm.
- Turn off – on the browser again.
- Open the browser
- Click edit in menu bar or setting icon
- Click reset safari. The pop up will be shown.
- Tick the checkmark in clear history box
- Click reset to confirmation
Airport Extreme is not available.
Because AIS Fiber is distributing IPv6 as a dual stack. Airport Extreme does not support IPv6 in this format, so Airport Extreme is not available. If action is taken, staff will notify the customer later.
The delay issue of live video from CCTV.
To reduce the delay of the display. A common problem with CCTV cameras is that they increase the bandwidth of the Internet or reduce the bit rate.
The LOS indicator flashes red.
- Check the yellow fiber optic cable on the back of the router. Tight connection, not loose, not bent.
- Turn off-turn on the router. and try it again
- If you check the wiring is correct but the LOS indicator is still lit red. recommend contacting staff
The PON status light is green but does not work.
- Check the LAN cable from the converter must be connected to the WAN port at the router (except the HG8245W5 router, must be connected to the 4th LAN channel)
- If the cable is correctly connected, reset the router 1 time.
- If it still doesn't work recommend contacting staff
Internet status light does not turn on
- Check the LAN cable from the Single Port to the Router by connecting the LAN cable must be connected to the WAN channel only (except the Router model HG8245w5 must be connected to the LAN 4 channel because the device does not have a WAN Port)
- Turn off-turn on the router. and try it again
- If it still doesn't work recommend contacting staff
Used and the signal is often disconnected, unstable via MESH Wifi
-
In the case of connecting via LAN
- Unplug the LAN cable between the Main Router and MESH Router and plug it back in.
- Test
-
In the case of connecting via WiFi
- Check the distance between the MESH Route and the main router.
- It is recommended to connect between MESH Router and main router by LAN cable.
- Turn off/on the MESH Router and test it again.
Slow internet, often disconnects, can't connect to WiFi.
- Off - Turn on the new router with ON/OFF button.
- Disable WiFi on all mobile and connected devices. Including closing the AIS PLAYBOX
- Connect the LAN cable at the router to the computer.
- Speed test at www.speedtest.net website whether it meets the selected package or not
- Adjust the WiFi channel if the internet speed does not match the selected package. WiFi signal may be disturbed from other places.
How to change the Wi-Fi name and password
- Connect to the Wi-Fi signal of AIS Fiber that you want to change the Wi-Fi name and password, then go to https://myaisfibre.com
- Select the menu bar. set up device
- Change the Wi-Fi name in the SSID (Wi-Fi Name)
- Click on the Change Password box to change the password, then press Submit.
Note: The current password cannot be verified.